PetBuddy Products Pvt Ltd

AG-42, Unitech Arcadia One, Sector 49, Gurgaon, Haryana – 122018

We’re open Monday – Friday, 9 a.m. – 7:30 p.m. IST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

The shipping charges are applicable based on various factors such a weight of the product, shipping location, the value of the purchase and the like. Please note that the shipping charges may vary at times, therefore, they are clearly shown to the user in their shopping cart.

Which payment methods are accepted in the Online Shop?

We accept all forms of online payments through the secure gateway of PayU. You can use your credit cards, debit cards,
netbanking and other wallets to make the payment.

How long will delivery take?

The delivery timelines is based on the location from where the order is placed. For locations within 500 Kms of Delhi/ NCR, you can expect the delivery to be done within 48 hours. For remote locations, it may take us up to 10 days to deliver.

How secure is shopping in the Online Shop? Is my data protected?

The only data that we store with us is your profile information and has been protected with all known forms of data protection.
Our website does not receive or store any data related to your payment methods such as credit cards details, netbanking detals etc.

What exactly happens after ordering?

Once we receive your order, the products are packaged depending on the type of product. Once packaged, it is handed over to our shipping partners are the shipment tracking details are send across to your registered email ID.

Do I receive an invoice for my order?

Yes, we do sent an invoice for all your purchases to your registered email ID. Please note that in order to save paper, we do not send a paper invoice along with the product. In case you need the paper bill, please put it in the comment of the order and we shall send it across.

Send us an email