PetBuddy Products Pvt Ltd
AG-42, Unitech Arcadia One, Sector 49, Gurgaon, Haryana – 122018
We’re open Monday – Friday, 9 a.m. – 7:30 p.m. IST
Frequently Asked Questions
Please read our FAQ before sending us a message.
The shipping charges are applicable based on various factors such a weight of the product, shipping location, the value of the purchase and the like. Please note that the shipping charges may vary at times, therefore, they are clearly shown to the user in their shopping cart.
We accept all forms of online payments through the secure gateway of PayU. You can use your credit cards, debit cards,
netbanking and other wallets to make the payment.
The delivery timelines is based on the location from where the order is placed. For locations within 500 Kms of Delhi/ NCR, you can expect the delivery to be done within 48 hours. For remote locations, it may take us up to 10 days to deliver.
The only data that we store with us is your profile information and has been protected with all known forms of data protection.
Our website does not receive or store any data related to your payment methods such as credit cards details, netbanking detals etc.
Once we receive your order, the products are packaged depending on the type of product. Once packaged, it is handed over to our shipping partners are the shipment tracking details are send across to your registered email ID.
Yes, we do sent an invoice for all your purchases to your registered email ID. Please note that in order to save paper, we do not send a paper invoice along with the product. In case you need the paper bill, please put it in the comment of the order and we shall send it across.